SPEAKERS

Salomé Cisnal de Ugarte

Salomé Cisnal de Ugarte is the managing partner of the Brussels office of global law firm, Hogan Lovells, and a partner in the firm’s Antitrust and Competition Group. Praised by clients for her excellent legal skills and the quality of her service, Salomé is described as “brilliant” and providing “spot-on advice on the legal issues, as well as on the required strategy to get the best results.” She has been recognized as one of the top 10 “Women Who Shape Brussels” by Politico and by numerous legal rankings.

Clients come to Salomé for her innovative and hands-on solutions to global antitrust issues. She advises on all aspects of EU competition law, but has particular expertise and experience in global mergers and strategic alliances, high-stakes investigations and complex vertical issues. She regularly publishes and speaks on competition law and policy issues raised by the digital economy, data and artificial intelligence. Salomé speaks Spanish, German, English, French and Italian, and holds an LL.M from Harvard Law School.

Eric Prevost

Vice President, Oracle Global Head Industry 4.0, Eric has 20 years of experience working in digital and business innovation, and transformation strategy roles. He has deep cross-industries knowledge in innovation and Digital/Business Strategy. His career experience includes senior and executive positions in management and IT strategy at IBM Global Services, Capgemini. Prior to this role, he successfully supported manufacturing companies to design and transform their business model to subscription-based model . Co-authored IBM Book “BPM: Modeling through Monitoring”; co-authored Industry 4.0 whitepaper French Syntec. Eric is also president of TRIZ-France developing Manufacturing innovation practices. Panelist at the Davos World Economic Forum.

Matthieu Hug

Matthieu Hug is a serial entrepreneur, co-founder and CEO of Tilkal since its establishment in 2017.
From 2007 to 2016 Matthieu co-founded and served as the CEO of RunMyProcess, a unique cloud platform that enables hundreds of entreprise customers in more than 45 countries to overcome the technology barriers to digital transformation. In 2013, following RunMyProcess acquisition by Fujitsu, Matthieu also became a group VP of Fujitsu in order to bring his vision and experience to bear on direction of the wider Fujitsu technology portfolio.

Previously Matthieu worked for a decade in enterprise IT, successively as a strategy consultant and an operational manager.

As a continued supporter of the startup community Matthieu serves as an active Director in a number of early stage technology companies.

Matthieu holds an engineering degree from Supélec and a Master of Science in Electrical Engineering from Georgia Institute of Technology.

Pol Huyzentruyt

Pol Huyzentruyt is a senior solutions consultant at Hitachi Vantara Belgium-Luxembourg. After a 20 years career at IBM Belgium-Luxembourg, with many different roles, from presales engineer to services consultant and IT architect, to technical sales manager for Tivoli Software in Belgium, he joined Hitachi Vantara Belgium-Luxembourg in November 2010. At Hitachi Vantara, he is the focal point for all modern data solutions, covering both infrastructure offerings and the newer initiatives for intelligent Data Operations, automated data pipelines and IoT enabling technologies.

Loubna Azghoud

Loubna AZGHOUD is COO of Women in Business, the Brussels Governmental Women Entrepreneurship Platform and the Founder of Women in Tech.Brussel, the first women tech ecosystem in Europe, resulting from a partnership between the Brussels government and the private sector. Its mission is to empower women to create their own start-ups and increase the female presence in the innovation sector, facilitating their workplace inclusion. Women in Tech.Brussels has been designated by the European Commission as a governmental innovation. Loubna is strongly committed to gender equality. She holds a Master’s Degree in Social and Economic Political Science from UCL University, an Advanced Master’s Degree in Management and a Certificate in Digital Transformation from ULB Solvay University.

Ségolène Martin

Ségolène is the CEO of Kantify, a Belgian startup that helps other companies increase their sales and revenue thanks to artificial intelligence applications and data science. Kantify’s team is composed of business and artificial intelligence experts who identify untapped sources of growth and develop custom software to generate revenue from – for instance – pricing and individualized marketing solutions. Its clients include major retail, wholesale, chemical and insurance companies. Before founding Kantify, Ségolène held various management positions where she helped companies and research organizations create research & innovation ventures and networks.

She also launched the Belgium branch of the world community of AI experts Women in AI.

TIMi

Company name: TIMi SPRL
Address: Chemin des 2 Villers, 11, 7812 Ath, Belgium
Contact name event: Francois Maillaert
E-mail: francois.maillaert@timi.eu
Mobile: +32 471 865 333
Website: www.timi.eu

Our solution, TIMi is an Analytical Platform that covers all the analytical needs of any organizations, from the most basic needs (such as data collection, data cleaning, creation of KPIs and dashboards) to the creation of complex AI’s, high accuracy predictive models or Big Data Projects. TIMi, is a game changer for organizations that are ready to use their data as a competitive advantage. TIMi revolutionizes data science and advanced analytics by tackling four of the key barriers to entry:

Accurate & Fast: In a few seconds, TIMi calculates thousands of models and automatically selects and delivers the most robust and accurate model.
Short Learning Curve & User-friendly: TIMi is as easy to use as MS-Excel (everything is in “self-service”, with the mouse).
Negligible Infrastructure Cost: Using a simple standard desktop PC, TIMi manipulates databases with billions of records and thousands of variables. This is a huge financial benefit for our customers, and this is one of the reasons why TIMi is so widespread in Africa and Latin America: There, TIMi treats every day the data of more than 300 million people.
Reduced Storage: The data size is typically divided by 50 compared to a traditional DB.

COMPANY : cluster software by hub.brussels
ADDRESS : Chée de Charleroi 110 1060 Bruxelles
CONTACT : Grégory Dôme
E-MAIL : info@software.brussels
PHONE : 02 800 08 45
SITE WEB: www.software.brussels

The cluster Software is an initiative of Hub.brussels. It gathers close to 150 high-growth potential software companies, research institutions, incubators and support organizations dedicated to the Brussels software industry.

Our objectives are:
• Create and support a dynamic ecosystem to catalyze effective collaboration among our members.
• Propose custom-made supports and collective actions to accelerate growth and boost competitiveness of Brussels software editors.
• Reinforce locally and internationally the visibility of Brussels software editors by promoting their capacity to create substantial added-value through media technologies, international events and European partnerships.

COMPANY : bedigital.brussels
SITE WEB: https://bedigital.brussels

The Brussels-Capital Region wants to overcome the challenges of economical
development through technology by stimulating innovation and the participation of citizens, businesses and academia.

Boasting 700 Information and Communication Technologies (ICT) startups,
Brussels has a dynamic ecosystem and aims to become one of the leading digital reference centres in Europe.

Bedigital.brussels is the reference portal/brand for all digital initiatives in Brussels.

At present, the government has set up the following three tools, to promote its territory’s digital ecosystem :

• Smartcity strategy
• The Regional innovation Plan : the reference framework for the research and innovation policy in 3 strategic areas (ICT, health, environment)
• NextTech Plan : this plan aims to support and encourage the growth of ICT companies. Three key technological sectors are involved: the Internet of Things (IOT), virtual reality (VR), Big Data management and Artificial Intelligence (AI)

COMPANY : Data Trust Associates cvba
ADDRESS : Jules Bordetlaan 160, 1140 Brussels
SITE WEB: www.datatrustassociates.com

Data Trust Associates is a modern data management services company and was formed in 2016. Our mission is clear: to enable companies to be data driven in a sustainable and trust-based manner. With our team of data and legal experts, we cover 4 key areas with a focus on data:

Data Intelligence
Data Protection
Digital Innovation
Business Management

We are strong advocates of the human-driven data economy in which data is controlled and used fairly and ethically. We are equally strong advocates of the use of technology to accelerate us into this new information age, one which is full of opportunity for everyone.

Thibault Montoya

Thibault has held several management positions in IT and Operations in the capital market banking industry, first at BNP Paribas and then at Dexia for 20 years. He co-funded a bank in Tokyo and then held several international management positions, notably in Ireland, Belgium. Passionate about new technology impact on human organization, he has developed strong skills in artificial intelligence and Blockchain. He is an ENS IIE engineer with a master’s degree in Machine Learning where he teaches regularly. He also holds an Executive MBA from HEC Paris. He co-founded Edzo, a virtual coach to assist employees and build up knowledge automatically. Thibault is the product owner and business development. He is the actual CEO.

COMPANY : EDZO
ADDRESS : 55 rue la Boétie, 75008 Paris
CONTACT : Thibault Montoya
E-MAIL : thibault@edzo.ai
PHONE : 07 81 52 58 27
SITE WEB: www.edzo.ai

Edzo is a virtual coach who assists, trains and guides each sales associates of the trade network.

It adapts its content to the company’s strategy by connecting directly to referring employees. The anchoring of the necessary information is handled for each sales associate so that the customer experience is always perfect.

Offer distribution, knowledge of speech and sales reflexes, Edzo puts the whole company at the service of the sales associate thanks to artificial intelligence.

Created in 2018 by Thibault Montoya and Shirine Maher, Edzo has a solid team of engineers, specialists in natural language processing, visualization of knowledge and artificial intelligence, as well as communication and marketing specialists.

Thibault Montoya is co-founder of Edzo and is in charge of the product and management of the tech team. Thibault is strongly involved in Business Development to share his vision of virtual coaching.
Shirine Maher is co-founder of Edzo and is in charge of Business Development as well as Sales and Marketing. She is deeply involved in the user experience of the platform.

COMPANY : Ernst & Young Special Business Services
ADDRESS : De Kleetlaan 2, 1831 Diegem
SITE WEB: www.ey.com

EY (a.k.a. Ernst & Young) is a leading professional services organization that provides public and private organizations with advisory, assurance, tax and transaction services. EY has more than 280,000 people worldwide in 153 countries. Our 28 markets are grouped under four geographic Areas: Americas; Europe, Middle East, India and Africa (EMEIA); Asia-Pacific; and Japan.

Over the past decade, we have transformed the structure of our organization to keep up with the changing needs of our clients and people. We are the only firm among the Big Four to have a global Financial Services Organisation (FSO). Our unique industry focus means that our professionals are solely dedicated to Financial Services, resulting in highly experienced teams that have strong knowledge of the markets and the clients they serve. In Belgium alone we have over 450 consultants dedicated to Financial Services.

Our unique FSO model removes boundaries, making us more connected, consistent and responsive. It brings together professionals in a range of fields, across borders. This approach supports quality across all our services lines.

COMPANY : HITACHI VANTARA
ADDRESS : Corporate Village
Building Bayreuth
Da Vincilaan 3 bus 1,
Zaventem, 1930, Belgium
CONTACT : Anissa Lallemand
E-MAIL : anissa.lallemand@hitachivantara.com
PHONE : +33 (0)6 03 02 58 58
SITE WEB: www.hitachivantara.com

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders find and use the value in their data to innovate intelligently and reach outcomes that matter for business and society – what we call a double bottom line. Only Hitachi Vantara combines over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust Hitachi Vantara for data solutions.

COMPANY : SAP Belgium & Luxembourg
ADDRESS : 2, avenue des olympiades, 1140 Bruxelles
CONTACT : Caroline Santolaria
E-MAIL : caroline.santolaria@sap.com
PHONE : 0486 136 614
SITE WEB: www.sap.com

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

Kenneth Stevens

Kenneth Stevens bénéficie d’une vaste expérience au sein de SAP. Diplômé en gestion d’entreprise et passionné par l’innovation technologique, Kenneth a rejoint l’entreprise il y a 19 ans, en tant que young graduate. Il a ensuite occupé, avec succès, plusieurs fonctions dirigeantes au sein du département SAP Customer Operations au niveau européen, notamment celle de Head of Presales BeLux.

Claudio Truzzi

Senior professional in technology development, transfer and implementation with 30 years of experience in all aspects of digital innovation across multiple spaces and application domains. Earlier experience includes translating R&D findings into industry-viable technology solutions for start-ups. At present, actively participating in the digital transformation of the Brussels economy through Artificial Intelligence, CyberSecurity and Internet of Things.

Frank Vanden Berghen

Frank Vanden Berghen owns a PhD in Applied-Mathematics in the field of Machine learning and Artificial Intelligence. Since more than 20 years, Frank is creating predictive models, first as a researcher, after as a consultant. As a consultant, Frank used practically all tools available on the market and felt frustrated because of the limitations of these tools. The question was: How is it possible that the best tools available at that time to do advanced analytics where tools developed by hobbyist during their free time in their garage? So, in 2007, Frank decided to create the most advanced tool for AI & predictive analytics on the planet. TIMi was born. Since now more than 10 years, Frank and his team are pushing the boundaries of what’s possible to do with a computer, to boldly go where not dataminer has gone before. Using his tool, Frank is a recurrent top winner at Kaggle and KDD cups.

COMPANY : icity.brussels
ADDRESS : Avenue Franklin Roosevelt, 50 1050 Brussels
CONTACT : Peggy Maes
E-MAIL : peggy@icity.brussels
PHONE : 02 650 45 00
SITE WEB: https://icity.brussels

icity.brussels is a technology hub focused on research, development, innovation and valorization. We help Brussels emerge as the ICT Heart of Europe.
Funded by the ERDF and Innoviris and as a joint initiative of ULB, VUB and SIRRIS, icity.brussels is entirely devoted to strengthening Research and Innovation in Information and Communication Technologies (ICT) in Brussels. It has already launched R&D ICT projects in several key domains like education, e-Health, mobility, Internet of Things or 5G.

Patrice Latinne

Patrice Latinne is Partner at EY Belgium. He has built up and leads the Data & Analytics advisory services these last 5 years. Patrice has 20 years of hands-on experience and passion in the broad and deep fields of data and analytics within multiple industries and domains. Before EY, Patrice was the data science practice partner at CSC South & West Europe. Earlier on, Patrice also worked 2 years at Sony VAIO of Europe as business intelligence expert and in a specialized company in geo-marketing studies as data scientist. Patrice holds a Master degree of engineering in Automation and Electro-Mechanics (1998) and a PhD degree in Machine Learning (2002) at the Polytechnical School of the Free University of Brussels.

Paul Peeters

Since April 2014, Paul Peeters works as a Lead Expert within Agoria’s Innovation Centre of Expertise. Building further on the first fundaments of the Belgian Made Different program (www.madedifferent.be), he started creating a process maturity grid for all 7 Made Different transformations. Nowadays, all (SME) manufacturing companies that want to apply for the Factory of the Future Award need to be able to convince a professional jury of the fact that their maturity level on all seven Made Different transformations is at least at level 4 (on a scale of 5).

Besides developing a Factory of the Future assessment process, he also implemented the creation of member company driven learning networks within Agoria as an effective addition next to already existing collective and individually offered services to member companies. The key principle underlying the creation of learning networks is peer-to-peer learning, not in a meeting room but at the participants’ factory locations.

Before engaging with Agoria, he worked as general manager guiding the transition of a Belgian SME manufacturing plastic and aluminum window frames from a family towards a private equity ownership.

His most extensive professional manufacturing experience he acquired working 20 years at different production locations for Philips in following evolving roles :
• Business intelligence manager
• Product manager
• Project manager
• Program manager
• General manager

Based upon the successful conclusion of 4 strategic, international company projects over a period of 6 years, he was certified in 2012 by the International Project Management Association (IPMA) as a senior Project
Manager.

During that same year, he successfully got Philips board management approval for a strategic
business model innovation plan to create an Open Manufacturing Campus at the premises of the Philips factory in Turnhout (Belgium).

Aleksandra Vercauteren

Aleksandra is the head of Natural Language Processing at Faktion, and applied AI services provider with some of the biggest and most innovative companies in the world among their clients. As a theoretical linguist turned data scientist, she now takes care of all of Faktion’s language-related projects.

Adrian Hornsby

Half French/English living in Finland for 15 years, climber, Thai boxer, amateur photograph, all this wrapped together in a Technical Evangelist working for AWS and passionate about everything cloud. Adrian has over 15 years of experience in the IT industry, having worked as a software and system engineer, backend, web and mobile developer and part of DevOps teams where his focus has been on cloud infrastructure and site reliability, writing application software, deploying servers and managing large-scale architectures.

Luc Cavelier

Luc Cavelier joined Contextor in October 2014 as Vice President in charge of the international development of the company. Luc is in charge of the strategic development of the company through an indirect model around the World. Before Joining Contextor, Luc has been appointed for more than 25 years in several company as Vice President Business development as well as Vice President in charge of Multinational around the globe.

Christophe Castan

Having worked in over 10 countries including the Global Innovation Center for AI in Dublin where he led the creation of a patented cloud-based AI platform for intelligent Finance, Christophe has great expertise in Artificial Intelligent, Text Mining, Machine Learning Cloud Platforms. As Head of AI-Digital Transformation at one of the biggest insurance company in Europe, Christophe’s role is to evolve at the intersection of the scientific approach of AI and the reality of the business needs to deliver tangible results.

Excellium

Company name: Excellium Services
Address: Belgicastraat 13 bus 1 – ORION building, 1930 Zaventem, Belgium
Contact name event: Fabrice Hecquet
E-mail: fhecquet@excellium-services.com
Phone: +32 2 899 61 62
Mobile: 0478 82 03 03
Website: www.excellium-services.com

_________

Excellium Services offers best in class security operations, incident response and penetration testing. By combining Software as a Service model and by using Cloud Capability we help companies to react in case of intrusion. Excellium Services is able to offer the best of scanning technologies and ethical hacking methods with knowledge and expertise. The Excellium Team will provide services for measuring their exposure on an ongoing basis, helping them to verify that their assets are not exposed to vulnerabilities. Our goal is to make the Interne infrastructure of a company more secure!

Laurent Boes

Laurent Boes has been with IBM for the past 18 years and has a strong background in business software. For many years he focused specifically on AI business development and evangelising.

During the past 12 months, Laurent has been active in the financial services market in Belgium.

He is a seasoned speaker on the AI topic and others.

KAPTAIN

KAPTAIN is the end-to-end document processing solution that combines the uniquely powerful AI recognition technology of docBrain by Moonoia, the robotic process automation of Contextor and the mobile transaction app Shoot and Prove.

KAPTAIN provides AI-powered document capture optimized for individual use at one end – through a mobile app – processed via a Deep Neural Network for recognition, classification and allows enterprise-level automation at the other end – through Robotic Business Process.

This intelligent – mobile – automated solution meets all the requirements from high demanding organizations, combing ease of use, customization, full transparency and security for customers, on one hand, and cost efficiency, speed, high accuracy and compliance for providers on the other hand.

Moonoia is the creator of docBrain, AI-powered technology and platform for handwriting and recognition and data extraction, as well as the provider of business process outsourcing services for document-driven organizations looking to accelerate their digital transformation. Moonoia excels in processing unstructured content, particularly the most difficult kind of content such as cursive non-constrained handwriting, low quality images or deteriorated paper.

Company name: MOONOIA/ Soludoc CVBA
Address: Chaussée de Gand 1434, 1082 Brussels, Belgium
E-mail: info@moonoia.com
Phone: +32 2 534 17 27
Website: www.moonoia.com

Contextor is a Robotic Process Automation pioneer since 2000. It equipped dozens of large companies worldwide with about 100,000 RPA bots that improve the efficiency of their business processes, for back-office and front-office in banking, financial services, insurance, telecoms, utilities, energy, public services etc. Contextor is aiming to seamlessly introduce Artificial Intelligence technology in its customer’s day-to-day operations.

Company name: CONTEXTOR
Address: 5 Rue Guy Moquet 91400 ORSAY – FRANCE
Contact name event: Luc Cavelier
E-mail: lcavelier@contextor.eu
Phone: +32 478 564 846
Website: www.contextor.eu

Shoot & Prove is a cross-platform, mobile application based on the principle of the instant messaging system via Internet. At any time, a Shoot & Prove user may receive a request for information on its smartphone from a third party. By executing the request step by step, it allows the individual user to capture documents, validate a transaction or sign a document and produce an electronic original result that will be sent automatically to the requester.

The objective is to offer a service to companies, that allows to capture all information’s needed for a transaction with a professional (document collection needed for a financial transaction: pay slip, purchase contract, KYC (eID); Information request: proof of residence, family composition, etc.)

Company name: Shoot & Prove S.A.
Address: 775 Chaussée de Louvain – 1140 Bruxelles, Belgum
Contact name event : Philippe Bodart
E-mail: philippe.bodart@shootandprove.com
Phone: 0475/56.43.38
Website: www.shootandprove.com

Philippe Van Impe

Philippe is the founder and CEO of DigitYser, the clubhouse of the tech communities in Brussels. The data science community that he founded in 2014 is currently on its 5th season of AI& data science meetups in Liège, Brussels, Leuven, Ghent, Antwerp. In June 2018 Philippe organised the diSummit for the 4th time, the theme was AI demystified and 800 participants could benefit from the insights of more than 50 speakers. Philippe launched the data science bootcamp that is currently in its 3rd edition. He is currently involved with 2 main projects one is a data4good project called HIVHACK.org that will lead to a hackathon on 23 November and the other is the #dataforbetterhealth project from Minister Maggie Deblock.

Mona Caroline Chammas

Mona Caroline is an international attorney and integrity director advising businesses and governments worldwide through GOVERN&LAW, the firm she founded.

She is an expert in Anti-corruption, Competition/Antitrust, Data Protection, Ethics, Governance and International Cooperation. She builds compliance & integrity strategies and contributes to law reforms as tools for sustainable growth and responsible innovation.

Driven by the relationship between government, business conduct and their socioeconomic impact, Mona shared her earlier career between the private and public sectors: Legal & Integrity Director of Unilever Europe; Legal Expert to the O.E.C.D. and its Governments; Attorney at international law firms Cleary Gottlieb (Brussels) and Wachtell Lipton (New York).

Mona is a ’30 Competition Women’ Laureate, a certified D.P.O. and board member of the Altius Society at Oxford. In academia, she is the co-founder of the Sorbonne Compliance program, a lecturer at Sciences Po Paris, the Brussels School of Competition and Solvay School, and a guest speaker around the world on innovation and regulation. Mona holds law degrees as a Fulbright scholar from Columbia University and from Louvain and Ghent Law Schools. She is a member of the Brussels and New York bar.

Frank Vanden berghen

Frank Vanden Berghen owns a PhD in Applied-Mathematics in the field of Machine learning and Artificial Intelligence. Since more than 20 years, Frank is creating predictive models, first as a researcher, after as a consultant. As a consultant, Frank used practically all tools available on the market and felt frustrated because of the limitations of these tools. The question was: How is it possible that the best tools available at that time to do advanced analytics where tools developed by hobbyist during their free time in their garage? So, in 2007, Frank decided to create the most advanced tool for AI & predictive analytics on the planet. TIMi was born. Since now more than 10 years, Frank and his team are pushing the boundaries of what’s possible to do with a computer, to boldly go where not dataminer has gone before. Using his tool, Frank is a recurrent top winner at Kaggle and KDD cups.

Yves Peirsman

Yves Peirsman is the founder and Natural Language Processing expert at NLP Town. Yves started his career as a PhD student at the University of Leuven and a post-doctoral researcher at Stanford University. Since he made the move from academia to industry, he has gained extensive experience in consultancy and software development for NLP projects in Belgium and abroad.

Maarten Callaert

As Machine Learning Manager, Maarten is in charge of managing – and delivering AI-first sytems. Maarten’s cross-industry experience is mainly focused on hyper-personalization (including, natural language understanding & social listening), computer vision and IoT-related analytics projects

Myriam Broeders

Myriam Broeders has a passion for empowering people and organizations with technology. She has influenced many technology decisions & projects, in a career of already more than 20 years in IT. It is her mission, together with of team of technology advisors, to provide guidance for digital transformations and successful digital journeys.

Tim Waegeman

Tim is co-founder and CTO of Robovision.
In 2009 he obtained a Master degree in Computer Science Engineering at Ghent University applying machine learning in robotic behavior research. Afterwards, in 2013 he completed a PhD at the Reservoir Lab of Ghent University, building new machine learning approaches where neural networks and reinforcement learning algorithms were investigated and applied on advanced robot and control tasks. In his spare time, he is a hardware enthusiast and Dwengo member.

Mieke De Ketelaere

Mieke De Ketelaere is Customer Intelligence Director at SAS for the West Europe region. She holds a master degree in civil and industrial engineering and specialised on robotics and artificial during her studies. Over the last 25 years, she has worked for several multinationals on all aspects of data and analytics. In the last years, she started to focus more on customer intelligence environments: from transactional CRM to advanced analytical customer insight and interactive marketing. She is specialized in helping customers in defining the steps to grow in maturity in customer experience, customer intimacy and customer lifecycle management. With her deep understanding of the new digital data streams (online, social, mobile, sensor, chatbots, etc) and her understanding of big data platforms, Mieke De Ketelaere is requested by different business schools as a guest speaker on the topic in the last 5 years. Recently, she created a series of knowledge exchanges on Artificial Intelligence, in order to demystify the hype around it and to focus on the real value it can bring to the business teams. In 2018, she was nominated “ICT Woman of the Year” by Trends.”

SPEAKER INFO

Mieke De Ketelaere
Director Customer Intelligence ▪ West Europe

Mobile +32 (0)479 73 00 20

Thomas Van Durme

Thomas Van Durme is a computer science/aerospace engineer, entrepreneur and founder of ThinkNexT. Thomas has a master in engineering specialised in Computer Sciences, Artificial Intelligence (AI) and Electronics as well as a master in Space Technology and Applications. Following graduation, Thomas started working at the European Space Agency (ESA) on AI in the field of mission control systems.

In 2011 he co-founded ThinkNexT. ThinkNexT specialises AI applications and prediction applications in the customer service domain with its cornerstone product Orion. Orion is an AI platform enabling enterprises to take automated action on customer questions. Over the past years ThinkNexT carried out projects in the field of utilities, aviation and healthcare. Among others, their clients include Eneco Belgium, the University of Maastricht and the U.S. Air Force.

Orion

Company name : ThinkNexT / Orion
Address : Minderbroedersstraat 17 / 2, 3000 Leuven
Contact name event : Thomas Van Durme
E-mail : info@thinknext.be
Phone : +32 (0) 16 41 87 24
Website : www.thinknext.be/orion

_________

At ThinkNexT we believe in challenging the status quo to simplify business. We do this with pragmatic thinking and using state-of-the-art technology. That is why we have developed Orion, an Artificial Intelligence engine, that automates customer service processes and plugs in on top of the existing CRM system. Orion is based on 6 years of experience in this field, at Eneco Belgium for example where the applications built by ThinkNexT support the daily interactions with 300 000 existing and new customers.

Icity.brussels

Company name : icity.brussels
Address : Avenue Franklin Roosevelt, 50 1050 Brussels
Contact name event : Pauline Urger
E-mail : pauline@icity.brussels
Phone : 02 650 31 84 / 0470 21 33 68
Website : www.icity.brussels

_________

icity.brussels is a technology hub focused on research, development, innovation for society. We help Brussels emerge as the ICT Heart of Europe.

Funded by the ERDF and Innoviris and as a joint initiative of ULB, VUB and SIRRIS, icity.brussels is entirely devoted to strengthening Research and Innovation in Information and Communication Technologies (ICT) in Brussels. It has already launched R&D ICT projects in several key domains like education, e-Health, mobility, Internet of Things or 5G.

Christophe Castan 📎

Luc Cavelier 📎

Thomas Van Durme 📎

Christophe Bianco

Frank Vanden Berghen 📎

Jelena Grujic

Aleksandra Vercauteren 📎

KEYNOTE SPEAKERS

Mieke De Ketelaere 📎

Ferdinand Casier

Tim Waegeman 📎

Myriam Broeders 📎

Maarten Callaert 📎

Yves Peirsman 📎

Mona Caroline Chammas 📎

Philippe Van Impe 📎

Dr. Elena Tsiporkova

Laurent Boes 📎

Adrian Hornsby 📎